Freelance, Puchong & Banting
2023-Present
Consultant & Project Manager
- Designed and developed a CMS portal for sports association catering to diverse stakeholders & users.
- Designed and developed dashboards for data processing and analytics purposes for sensors device to minimize downtime while providing proactive support.
- Consult on CMS & dashboard system refurbishment to facilitate update to latest coding & technology.
- Consult, design & develop a new CRM system for a construction related company for cross-functional departments usage.
- Consult, supervise & manage on-site projects ranging from technology deployments, facility management to team management.
Kiplepay Sdn Bhd, Kelana Jaya
May 2022 – Nov 2023
Application Support Manager
- Managed, coordinated, and monitored team tasks and resources, including hiring, training, and supervising new team members.
- Analyzed, strategized, and documented continuous improvement processes, procedures, and solutions to ensure support within SLA and customer satisfaction accomplished.
- Provided advanced technical support and resolved complex application related issues for a diverse range of stakeholders.
- Monitored and analyzed system performance, identified potential issues, and streamlined workflows to optimize user satisfaction.
- Monitor & analysis AliCloud system for smooth day-to-day operations.
- Maintained & monitor scripts on AliCloud system for automated reports generation.
- Provided guidance and technical support for new and existing merchants on system and API integration.
- Collaborated and consulted with cross-functional teams for debugging, product enhancement, and new system development.
- Assisted in developing automation methods for routine tasks using scripting languages.
- Co-developed dashboards for data processing and analytics purposes.
- Co-developed shell script on automated reports generation for data processing and analytics purposes.
- Oversaw incidents by coordinating and collaborating with different stakeholders for faster resolution than stipulated SLA multiple times.
- Retained client confidence on system operation during the incidents for smooth recovery process by engaging with diverse stakeholders.
- Collaborated in Fraud and Surveillance system developmenet & qa testing for system integrity & reliablity testing.
- Collaborated in FPX certificate replacement activity with DevOps, Developer & QA team for system integrity & reliability assurance.
- Collaborated in Cyber Security Peneration test activity with DevOps, Developer, Cyber Security & QA team.
- Assisted DevOps, Developer & QA team on payment gateway & multiple e-commerce system integration with few different master merchants.
- Assisted key merchants on their system integration upgrades with payment gateway for different e-commerce system.
- Collaborated & Assisted Product team on Kiple Pay e-Wages system design & implementation.
Kiplepay Sdn Bhd, Kelana Jaya
Dec 2018 – Apr 2022
Senior Associate Application Support
- Lead the team with various workflows and processes for day-to-day operations at both high and detailed levels.
- Collaborating and facilitating seamless integration processes with the merchant for a successful payment gateway solution implementation.
- Collaborated and co-developed alongside the developer team to facilitate the transition from legacy code to the adoption of modern plugins.
- Monitor & analysis payment / transaction for smooth day-to-day operations by assisting & developing monitoring system for payment gateway.
- Monitor & analysis AliCloud system for smooth day-to-day operations.
- Maintained & monitor scripts on AliCloud system for automated reports generation.
- Oversee and manage email notifications directed at merchants via platforms like Netsuite CRM and MailChimp by working closely with the product team.
- Conduct weekly technical analysis of our product & support. Co-Conduct weekly Product prioritization, Discussion & Solution.
- Designed and developed a Support Portal and Dashboard catering to diverse stakeholders with focusing to meet the needs of Application Support (L2) and the Fraud & Surveillance Team.
- Actively monitor, analyze, and promptly report any suspected fraudulent payments / transactions to the Fraud & Surveillance Team.
- Specialize in designing and executing intricate SQL queries tailored to handle complex day-to-day operations.
- Manage and support state / government projects such as Selangkah Wallet & NCER.
- Played a pivotal role as a liaison and consultant, bridging the gap between Application Support and various team.
- Collaborated in FPX certificate replacement activity with DevOps, Developer & QA team for system integrity & reliability assurance.
- Collaborated in Cyber Security Peneration test activity with DevOps, Developer, Cyber Security & QA team.
- Assisted DevOps, Developer & QA team on payment gateway & multiple e-commerce system integration with few different master merchants.
- Collaborated & co-designed Kiple Pay VISA card system design & implementation with Product team.
JD Sports Fashion (M) Sdn Bhd, Damansara
Aug 2017
Inventory Analyst
- Conducted comprehensive inventory analysis for JD Sports in August 2017, specifically targeting discrepancies and stock count discrepancies.
- Utilized advanced data analysis techniques to identify and rectify inventory inaccuracies, ensuring optimal stock management and customer satisfaction.
JD Sports Fashion (M) Sdn Bhd, Shah Alam
Apr 2017 – Jul 2017
Warehouse Manager
- Manage Inbound & Outbound of stocks for JD Sports & New Balance.
- Coordinating & arranging transport for outbound & market return stocks to ensure efficiency in stock movement.
- Manage staff & coordinating with merchandising & sales team on the stocks to be placed & delivery schedules.
- Co-manage & participating in Warehouse In-House Sales.
- Manage & conduct stock take for warehouse & house-keeping process.
- Co-Manage & participate in warehouse migration from SnT Warehouse to LF Logistics Warehouse in Feb 2017.
JD Sports Fashion (M) Sdn Bhd, Shah Alam
Oct 2016 – Mar 2017
M.I.S Programmer
- M.I.S backend - Redo Management Information System to Linux-based Server from Windows Server to accommodate processing capacity & agility with update to latest coding & technology.
- Barcode Scanner - Create a sub-module to support barcode scanner both in PC & Mobile using Mobile web technology.
Yoong Mei Trading & Transport Sdn Bhd, KL & JB
Jun 2016 – Sep 2016
IT Programmer
- Design, Create framework & system for e-hauling type system for transportation /logistics similar to e-hailing.
- Manage & maintain the developed Delivery Order with Petty Cash, Lorry & Driver Management System.
Systech Advisor Sdn Bhd, KL & Puchong
Sep 2007 – Feb 2016
Programmer Cum Server Admin
- Created single & multi-vendor e-commerce platform for point redemption for multiple SME companies.
- Manage & update business directory websites for each vendor / merchant.
- Developed, managed & maintain a transportation Delivery Order with Petty Cash, Lorry & Driver Management System for Yoong Mei Trading & Transport as a freelancer.
- Completed CCNA & MCSE training to enhance my ability & understanding on server & networking technologies.
- Setup Windows Server 2008 R2 in Data Center, manage & monitor client websites & server (Linux & Windows) access providing onsite & remote support per case basis.
- Network cabling, setup & administration onsite for more than 40 different users in few different floors including multiple router both wired & wireless usage through onsite & remote access.
- Image manipulation through Photoshop & Illustrator.
- Hardware consultation on server, laptop / PC. System consultation on web development / application.
- Payment gateway integration utilizing iPay88, WebCash, Net ePay for various merchants using wide array of custom-developed & CMS system.